Account Management Associate

__________________________IF INTERESTED, PLEASE APPLY DIRECTLY HERE:

2 3 4 0bn 2x 4us _________________________

Why Housecall Pro?

At Housecall Pro, we build solutions that build better lives. We dedicate our days to helping over 5 0, 0 0 0 home service professionals (Pros) streamline operations, scale their businesses, and save time. While our headquarters are in Denver, Colorado, our team spans the globe. We foster a culture where our company, people, and Pros grow together.

We Offer:

• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• A culture built on innovation that values big ideas.

Role Overview: Associate, Account Management

As an Associate, Account Management, you will oversee and manage relationships with high-value Pros, ensuring their continued success and growth. Managing a portfolio of approximately 1 0 0– 1 3 0 Pros, you will focus on retention, driving account expansion, and selling add-on products to maximize revenue potential. You will take a proactive, consultative approach to build trust-based relationships that align with each Pro’s unique business goals.

What You Do Each Day:

• Relationship Management: Nurture long-term relationships with Pros as their primary point of contact to drive engagement, satisfaction, and account growth.
• Retention & Renewals: Support contract renewal efforts by proactively addressing concerns and reinforcing platform value.
• Account Expansion: Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Data-Driven Strategy: Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention.
• Operations & Alignment: Conduct regular business reviews, maintain account-specific Standard Operating Procedures (SOPs), and collaborate cross-functionally with Sales, Product, Marketing, and Support.
• Performance: Meet and exceed Key Performance Indicators (KPIs) related to renewals and expansion.

Qualifications:

• Experience: 2+ years of account management, customer success, sales, or customer support experience within a Software-as-a-Service (SaaS) environment.
• Portfolio Management: Proven ability to manage mid-market accounts ($ 2 0K–$ 2 0 0K ARR) and handle a portfolio of 1 0 0– 1 3 0 accounts with strong organization.
• Technical Skills: Proficiency using CRM systems (
  
  , Salesforce) for tracking, reporting, and pipeline management. Experience using AI tools to increase efficiency is required.
• Sales Acumen: Strong consultative selling and negotiation skills grounded in data and customer insights.
• Education: Bachelor’s degree or equivalent work experience.
• Pluses: Experience in the contractor or home services industry is a major plus.

What Will Help You Succeed:

• Strong emotional intelligence, empathy, and professional fluency in English.
• A self-motivated, results-driven growth mindset focused on performance.
• Ability to think strategically about account health while executing tactical day-to-day needs.

Location & Compensation

• Expected Compensation Range: $ 3 4, 0 0 0 - $ 3 8, 0 0 0 USD/year.
• The specific rate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

About Us & Equal Opportunity

Founded in 2 0 1 3, Housecall Pro helps home service professionals streamline scheduling, dispatching, payments, and more. We support more than 5 0, 0 0 0 businesses and have over 2, 0 0 0 ambitious, mission-driven teammates across the globe.

• Use of AI in Hiring: We may use AI-powered tools to support the review and screening of applications. All final hiring decisions are made by human representatives.
• Diversity & Inclusion: Housecall Pro is an equal opportunity employer. We celebrate diversity and commit to creating an inclusive environment for all employees.

__________________________IF INTERESTED, PLEASE APPLY DIRECTLY HERE:

2 3 4 0bn 2x 4us _________________________