What You'll Do
The Technical Services Organization at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Assistance Center (TAC) is aligned to multiple geographic regions that together form one global, borderless TAC. Cisco TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. Revered by many as the "best networking school" in the world, roles in the TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none; and comes with the territory when you are keeping the world's networks humming!
Who You'll Work With
The Enterprise Routing and Switching Team provides third level technical support on a global basis via phone, email, web, and remote access for Catalyst Switching and Enterprise Routing products to Cisco customers, partners and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Catalyst Switching products and partner with all distributed elements of engineering and the service chain. The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment.
Role & Responsibilities
You'll provide level 3 technical support for Cisco Catalyst Switching products
You can analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks
Build moderate-to-complex lab setups to duplicate and solve customer problems
You love developing and delivering technical training's to global delivery partners and other TAC teams
You work with software engineering to improve product quality by filing software defects and testing fixes
Who You Are
You've achieved a Bachelors degree
Have 3+ years related experience
You have working knowledge of layer 2 / layer 3 protocols and technologies, including:
Hands-on experience with Cisco Catalyst Switches (6800, 6500, 4500, 3850/3650) and Enterprise Routers (ISR, ASR, 7600)
Cisco Express Forwarding (CEF)
Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft)
Customer Support experience is preferred
Cisco Certifications: CCIE, CCNP
This position must reside in Mexico City
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work.