• Todo el país
  • Aguascalientes
  • Baja California
  • Baja California Sur
  • Campeche
  • Chiapas
  • Chihuahua
  • Coahuila
  • Colima
  • Distrito Federal
  • Durango
  • Estado de México
  • Guanajuato
  • Guerrero
  • Hidalgo
  • Jalisco
  • Michoacán
  • Morelos
  • Nayarit
  • Nuevo León
  • Oaxaca
  • Puebla
  • Querétaro
  • Quintana Roo
  • San Luis Potosí
  • Sinaloa
  • Sonora
  • Tabasco
  • Tamaulipas
  • Tlaxcala
  • Veracruz
  • Yucatán
  • Zacatecas

Publicado:

Publicado hace 106 días

Salario

No especificado

Tipo de puesto:

Área:

Position Purpose:

 

This position supports all second level technical incidents and service requests from multiple communication sources (email, phone, text and walk-ups) for the entire organization.

 

Internal Contacts: 

This position will be in contact with all employees within the organization to provide daily technical support.

 

External Contacts:

This position will work with external contacts directly when the need arises. Most external contacts will be vendors or contractors that will be managed by the department manager unless otherwise directed.

 

 

 

Essential Duties:

  • Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude  
  • Create incident/service requests using our Incident Management System to track the progress of the request
  • Escalate incidents to correct higher level position when the needs arises and work with the escalation employee to resolve and test all issues
  • Grow the knowledgebase by using resolutions of successfully closed incident/service requests
  • Enterprise level knowledge of installing and troubleshooting Windows XP, Windows 7 and Windows 8
  • Active Directory knowledge for creating users accounts, resetting passwords, adding group memberships, disabling accounts, creating OU’s, creating GPO’s, creating security groups
  • Exchange 2010 knowledge for creating email accounts, distribution groups, setting up online archives, setting storage quotas, creating public folders, managing group access to public folders
  • Sophos Suite management knowledge of anti-virus, encryption, and mobile device manage tools
  • MAC OS X 10.6 and above installation and troubleshooting
  • Office 2010/2013 installation, usage and troubleshooting (Word, Excel, Outlook, PowerPoint, Access and InfoPath.)
  • Use KACE to manage asset tracking, creating packages to push, remove and update applications on computers within the organization
  • Use CMS to unlock user accounts, change passwords, setup supervisors and agents
  • Work with Telecom to setup digital and IP based phones on the PBX system 
  • Assist the System Admins by managing Citrix Server environment by troubleshooting servers issues
  • Creating DFS shares and managing the user accounts and groups that need to have permissions assigned to those shares
  • Creating VPN accounts in the TACACS system for Avaya IP phones used outside the organization
  • Managing the SharePoint Home Page by adding, updating and removing front page accouncements as needed
  • Other IT duties as assigned

 

 

Qualifications/Requirements of the Position:

  • At least 2-3 years of previous enterprise Service Desk experience
  • GED or high school diploma required
  • Must have two or more of the following: COMPTIA A+, Network +, Server+, Security+ or Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Windows Exchange Administration
  • Have or in progress of achieving one or more one the following current certifications is required: CCNA, Windows Server 2008, Windows Server 2012, Windows Exchange 2010, Microsoft SQL Administration, Red Hat System Admin, VMWare Certified Associate
  • Excellent communication verbal and written communication skills
  • Capable of thinking clearly, analyzing and solving problems under pressure
  • Capable of making decisions without always seeking approvals before acting
  • Self-motivated and willing to be creative for solutions that need to be created
  • Working unsupervised or unattended for periods of time
  • Able to lift in excess of 50lbs
  • Able to stand for long periods of time
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!
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