• Todo el país
  • Aguascalientes
  • Baja California
  • Baja California Sur
  • Campeche
  • Chiapas
  • Chihuahua
  • Coahuila
  • Colima
  • Distrito Federal
  • Durango
  • Estado de México
  • Guanajuato
  • Guerrero
  • Hidalgo
  • Jalisco
  • Michoacán
  • Morelos
  • Nayarit
  • Nuevo León
  • Oaxaca
  • Puebla
  • Querétaro
  • Quintana Roo
  • San Luis Potosí
  • Sinaloa
  • Sonora
  • Tabasco
  • Tamaulipas
  • Tlaxcala
  • Veracruz
  • Yucatán
  • Zacatecas

Publicado:

Publicado hace 101 días

Salario

No especificado

Tipo de puesto:

Área:

General Summary: The Level 1 Help Desk Technician provides basic technical support which includes PC desktop support and user account modifications.

Essential Duties and Responsibilities:

  • The Level 1 techs are responsible for the following types of calls and tickets (but not limited to):
    • Password Resets
    • Unlock Hung sessions
    • Adding agents to machines
    • Create/Add/Delete Distribution Groups
    • Virus/Malware scans (Escalate ticket for issues beyond basic removal)
    • Provision and support mobile devices
    • Connect devices to wireless
    • New user Move/Add/Changes (Some more complex installs may need escalation support)
    • Deactivating User accounts (with some exceptions)
    • Create shortcuts to Desktops
    • New printer setups
    • Configure Citrix connections
    • General Microsoft Office software support
    • Order Office 365 licenses (existing clients)
    • Grant admin rights (Additional work needed as a result of granting rights should be escalated)
    • Grant access to drives
  • Properly create and document tickets in our ticket system
  • Perform “Dispatch” role as necessary to respond to clients and enter support requests on their behalf.
  • Work with dispatch to respond to support requests.
  • Be available in the call center for any calls that make it to the level 1 queue.
  • Keep dispatch apprised of availability
  • Responsible for keeping up with all assigned tickets, following up as needed and keeping ticket statuses up to date at all times.
  • Write documentation and procedures to improve our service response on future support incidents.

Knowledge, Skills, and/or Abilities Required:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • The Immediate Response Team members are not required to have an extensive IT background but should be highly organized, motivated and have a positive attitude and have the drive to learn.
  • Must have acute attention to detail and follow-up skills.
  • Must have great communication skills and be comfortable taking phone calls.
  • Ability to multi-task and adapt to changes quickly
  • Understanding of support tools, techniques, and how technology is used to provide IT services
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!
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