The IT Service Desk Administrator's primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email and personnel requests for technical support for multiple business lines and geographic locations. Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.
Major Duties & Responsibilities: