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Service Desk Administrator

ICE

Publicado:

Publicado hace 13 días

Salario

No especificado

Tipo de puesto:

Área:

The IT Service Desk Administrator's primary role is to work with internal customers to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email and personnel requests for technical support for multiple business lines and geographic locations. Documents, tracks, monitors, and coordinates with other team members on issues to ensure a timely resolution. Assisting with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.

Major Duties & Responsibilities:

  • Information Technology end user support.
  • Documentation of support resolution within the IT service support management solution.
  • Follow-up on open issues that arise throughout the course of daily duties and/or other
    assignments being performed.
  • Account and mailbox creation, specifically Active Directory and Exchange, and account removal/cleanup.
  • Install, deploy and maintain laptops, desktops, peripherals, printers, multifunction and mobile devices.
  • Assist with maintaining IT service support management solution and its functionality.
  • Work with third party IT vendors when needed.
  • Perform additional duties and assignments as requested in support of IT systems.

Qualifications:

  • Associates or Bachelor's degree, preferably in the field of computer science or information systems.
  • 1-4 years' experience in an IT support role.
  • Strong customer service orientation.
  • Familiarity with IT service support management solutions.
  • Experience working in a team-oriented, collaborative environment.
  • In depth knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
  • Significant knowledge of PC hardware maintenance and troubleshooting.
  • Understanding of LAN/WAN technologies, telecommunications networks and various application software platforms
  • Strong interpersonal, written, and oral communication skills.
  • Able to conduct research into issues and products as required.
  • Ability to prioritize, execute tasks and make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Proven analytical and problem-solving abilities.
  • Must be able to quickly learn new skills and technologies
  • On-call availability

Applicable Systems:

  • BMC Track-IT
  • Microsoft System Center Configurations Manager
  • Microsoft Office Suite
  • Microsoft Windows Operating Systems
  • Microsoft Active Directory
  • Microsoft Exchange mailbox administration
  • iPhone/iPad and other mobile platforms
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
Salario bruto pretendido
$
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