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Retail Operations Manager - Cdmx

LISTOPRO

Publicado:

Publicado hace 30 días

Salario

De $20,000 a $25,000 bruto por mes

Tipo de puesto:

We're looking for a Retail Operations Manager to manage the operations and teams of our Smile Diagnosis Centers, located in different cities within Mexico. These Diagnosis centers are the first in-person interaction our patients have with the company, and we're creating a best-in-class customer service experience for them.

 

Responsibilities:

- Oversee the operation and team of multiple locations across Mexico.

- Support your team to achieve quality, efficiency and sales metrics. You’ll be responsible for your Center’s metrics.

- Team management: Manage hiring, training, mentoring, and development of our Smile Representatives.

- Ensure an excellent work environment across all Centers.

- Manage your facilities and inventory, making sure they have all the resources necessary.

- Analyze customer feedback to provide the best experience for our patients.

- Work along with different departments to implement projects in order to improve processes.

- Be on the ground with your team. This means visit your Centers weekly and travel to visit the remote Centers.

 

Requirements:

- Bachelor's Degree.

- At least 3 years of working experience in retail, operations, customer support or as a store manager.

- Demonstrated experience in operational or process improvement.

- Team coaching and leadership experience.

- Great communication skills and ability to interact with internal and external partners.

- Analytical skills.

- Strong autonomy to analyze and propose different projects and processes by yourself, to improve our service.

- Ability to adapt to a fast-paced environment.

- Intermediate English level is a big plus.

- You’ll need to travel at least 30% of your time.

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
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