Director de Operaciones (Bilingüe) - Cdmx

LISTOPRO

Publicado:

Publicado hace 24 días

Salario

Desde $50,000 bruto por mes

Tipo de puesto:

The company is seeking an entrepreneurial and innovative Chief Operating Officer to join their team in Mexico City. 

 

In this highly strategic, operational and managerial role, you’ll be responsible for: 

- Strategizing along with the executive management experience and performance across all current and future physical retail stores – including designing optimal in-store experience, financial analysis and budgeting across stores. 

- The day-to-day supervision of the physical retail stores across the country, including resource management, sales and staff, analysis and strategy across all stores.

- Liaising with management regarding all aspects of operations, including staff and customer feedback.

- Incentive management and proactive idea generation to maximize productivity of staff.

- Leading all retail store staff, overseeing their training, learning and development and consistently motivating them. 

- Allocating budgets across all stores and coordinating with Finance and Accounting to maintain financial records, inventory records and budgets in check.

- Providing insights to design the in-store customer experience in order to increase conversion rates and customer satisfaction.

- Designing, implementing and constantly optimizing the end-to-end customer experience and service in physical retail stores.

- Managing an internal call center to respond to customer inquiries and gather and react to customer feedback in an organized and data-driven way.

- Staying up to date with the latest trends in the industry to build world-class retail operations and customer service. 

 

Requirements:

- Bachelor´s Degree.

- 4+ years of experience in operations (preferably operations within consumer products or retail).

- Highly skilled in operating several business units.

- Able to manage several stakeholders.

-  Who has their finger on the pulse when it comes to designing best-in-class retail experiences and motivating and leading teams.

- Able to inspire and manage a dynamic team, leading in a way that motivates those around you to offer outstanding customer service.

- Able to observe and push for constant improvement and out-of-the-box thinking.

 

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
Salario bruto pretendido
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