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Customer Support Specialist - Cdmx



Publicado hace 143 días


Desde $28,000 bruto por mes

Tipo de puesto:


You will be responsible for solving customer ́s issues in 1-1 interactions, getting to the root of their problems and developing the right processes that can scale as we grow as a company.



*Customer Relationship:

- As an owner of interactions with our users, you will help define how we talk to our users in a way that is both personal and efficient.


- Whether it is a user with general questions about his/her account, or a user who just got his/her card stolen, you are there to help them out.

* Process development and optimization:

- You will develop the right processes that allow for a consistent experience across channels, and also optimize the user experience through insights and feedback obtained directly from them.

* Escalation policies:

- You will help define and improve our policies for escalation so that users with complex or urgent issues get routed properly and on time. 




- You have previous experience in customer-service, ideally in high-growth tech companies. 

- You have excellent written and verbal communication skills. 

- You put the customer first, and are ready to make it happen at an early-stage startup.


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¡Te has postulado con éxito!