Customer Support Engineer - Collaboration

Cisco Systems


Publicado hace 96 días


No especificado

Tipo de puesto:


What You'll Do

rovide 2nd/3rd level tech support for Cloud/Hybrid/Locally Hosted solutions as well as cloud enabled end point products on a worldwide basis via inbound/outbound phone calls, email, web and remote access. Provide consultation to independently toubleshoot & debug Collaboration solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers.

Who You Are

  • Bachelor's Degree in a technical field
  • 2-8 years of related experience.
  • 2-3 years of experience in support of some type of UC and deep understanding of call control protocols (SIP, H.323)
  • Experience with Log Analysis (SIP/PRT/Wireshark/HTTP logs/Fiddler)
  • Fluent Spanish and English
  • Networking – R&S (TCP/QoS)
  • Microsoft Solutions (Exchange, Active Directory, LDAP)
  • Microsoft (IIS, SQL), VMWare, Linux, SSL Certs
  • Strong knowledge of Microsoft Office, Windows, Mac OS, iOS, Android OS.
  • CUCM
  • Telepresence (VCS Expressway, VCS controller, TMS, Conferencing, TPS)
  • Protocols (SIP, RTP, DTMF, SAML, SMTP)
  • Web Proxy
  • Web API
  • Ability to provide leadership across entire collaboration solution

Nice to have:

  • CCNA/CCNP Collaboration
  • 3 years of experience supporting SaaS solutions, enterprise applications, solutions and/or collaboration infrastructures
  • “Real time” service support environment experience
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!