CALL CENTER FRAUD SPECIALIST – AMERICAN EXPRESS PATRIOTISMO, CDMX

American Express

Publicado:

Publicado hace 7 días

Salario

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Tipo de puesto:

CALL CENTER FRAUD SPECIALIST – AMERICAN EXPRESS PATRIOTISMO, CDMX

The best financial company is looking for your talent! Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

        Identify possible fraudulent activities and minimize the potential loss to American Express by gathering and analysing pertinent data to determine the appropriate course of action

        Deliver outstanding customer service

        Investigate allegations of fraud, counselling fraud victims and/or possible fraud victims, performing identity restoration duties and victim case management

        Offer custom solutions and negotiate a positive outcome for the customer and American Express

        Keep pace with the ever-changing world of fraud, identify new trends and develop continuous process improvements

        Meet and exceed quality goals, compliance regulations and productivity targets

        Document necessary information


Skills and Qualifications:

Unique career journey shaped by your talent and curiosity

Minimum requirements:

        Display a passion to serve by delivering extraordinary service in every interaction with our customers

        Easily adaptable and flexible to work in dynamic environments

        Excellent attitude and committed

        Schedule flexibility

        The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis

        Strong interpersonal, communication and listening skills

        Excellent negotiation, influential and resourceful skills

        Analytical and problem-solving skills with strong attention to detail


Preferred Skills and Qualifications:

·        Excellent English and Spanish skills (fully bilingual)

·        Availability to work 8 hours between 6:00 – 24:00

·        High School diploma, GED or equivalent


Additional Details:

·        $12,200 MXN base salary + Bonuses (up to $6,000 per month)

·        Location: American Express Patriotismo, CDMX

·        Two days off

·        Grocery and Restaurant Vouchers

·        Contract with American Express (No Outsourcing)

·        Life and medical insurances

·        8 hours shift

·        Paid training

·        American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

 

If you’re interested, go through the next link or copy & paste it in your browser and add your data and current/last job information to be able to apply online!

 

 

 

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American Express
Industria
Servicios
Descripción
Servicios
Ubicación
Ciudad de México, Distrito Federal