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Business Analyst - SAP C4C


Lugar de Trabajo:


Publicado hace 72 días


No especificado

Tipo de puesto:

The SAP C/4 HANA (SAP Hybris) CRM Functional Analyst will be working as part of the IT Digital Center of Excellence - Customer Engagement team and will be responsible for one or more of the modules in the CRM suite (Sales, Service or Marketing). The Functional Analyst will be a part of a newly established and growing team that is responsible for implementing our Digital roadmap.


A Functional Analyst joining the organization at this stage will have the ground level opportunity to be part of the SAP C/4 HANA (SAP Hybris) CRM implementations.


Key responsibilities:


  • Participate in gathering requirements, including leading, designing and providing guidance on the C/4 HANA (Sales, Service and Marketing) Suite.
  • Design and implementation of business processes for After-sales, Customer Experience and Marketing functions (such as Campaign Management, Loyalty Management, Customer Profiling etc.) and including integration with SAP and non-SAP systems within the organization.
  • Developing and maintaining training material for implemented solutions and help prepare and lead training sessions for key users.
  • The Functional Analyst is expected to maintain a high level of functional competency regarding the standard configuration of the C/4 HANA (Sales, Service and Marketing) Suite, by staying abreast of new trends and future enhancements.
  • Support business users during User Acceptance Test (UAT).


Required Experience


  • Understanding of Marketing processes on C/4 HANA (Marketing) Suite such as Campaign Management, Loyalty Management, Customer profiling.
  • Understanding of C/4 HANA (Sales, Service and Marketing) Configuration settings.
  • Understanding of Change Project, Scoping Activities for Sales and Service Processes
  • Understanding of Workflows, Escalation Rules, Surveys, Reporting, Analysis etc.
  • Experience with SAP CRM On-Premise or C/4 HANA (Sales, Service and Marketing) suite
  • Bachelor's Degree or higher education in Computer Science, Software Engineering, Information Systems or a related discipline.


El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Bumeran sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!