Global Shared Operations under CX Global Business Operations provides business insights, analytics and operations support to CX. The team has specialized domains in 3 broad areas that function seamlessly to enable end to end Business Operations benefits to CX.
Specialized Domains are:
1. Business Intelligence
2. Business Analytics
3. Business Operations
Role & Responsibilities *Drives business planning and strategy, measures and reports business results and outcomes, and facilitates cross-functional efforts to optimize operational efficiency and effectiveness. *Enables business functions in driving Customer Satisfaction, Contribution Margin, and Operational Excellence through: financial management, business controls, results optimization, risk management, process improvement, portfolio management, technology implementation, communications, change leadership, certification and skills development, and quality programs. Manages the design and implementation of business processes, ensuring that business initiatives align with strategy. For big data analytics, the data will not only be operations, financial data, but also network data. *Analyzes complex business problems to be solved with automated systems or using data from internal and external sources. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.. *Designs details of automated systems. *Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements.
*BE or BE + Masters (MS or MBA)
*Experience in Business Operations, Analytics, Business Intelligence, Business Process
*1- 8+ years of experience
*Ability to work cross functionally
*Very strong in business analytics, Previous experience in services will be helpful.
*Exposure to operational and financial data
*Good in communication (ability to articulate analysis and present)
*Ability to work on multiple assignments in parallel and keep up with deadlines and quality
*Articulate complex data in business terms and make recommendations
*Skill to extract intelligence from data, derive business insights and present to business
*Strong in both, operational and financial data analysis
*Experience in statistical models, forecasting and predictive models
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