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Bilingual Customer Service Representative, Credit & Collections (GDL) FIXED SCHEDULE

AT&T

Lugar de Trabajo:

Publicado:

Publicado hace 37 días

Salario

No especificado

Tipo de puesto:

Join us for our hiring event on November 9, 2019!

Location: Periferico Sur, Manuel Gomez Morin 8316. Col. Landscapes of the Treasury, Tlaquepaque In Front of ITESO

 

Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you'll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

 

Roles and Responsibilities: 

• Ability to deal with a variety of customers.

• Ability to explain and sustain different charges on bills. 

• Ability to create a sense of urgency on our customers to help them get current on their accounts.

• Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time

• Build relationships and retain the customer

• Resolve the customer's issue while on the phone to completion

• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift. 

• Need to be creative and innovative

  

Education and Qualifications: 

Qualified candidate profile: 

• Advanced Conversational English proficiency to communicate effectively 

• Experience using a personal computer and Microsoft Office products is a must 

• High school completion or one year of customer service, billing or collections experience preferred

• Previous work in billing, collections or similar roles is an advantage. 

• Full Time FIXED schedule (48 hours weekly) from 11:15 am to 9:15 pm working 5 days a week including Saturday (as mandatory) / Work on Mexico and USA Holidays / No work on Sundays

 

Additional Information: 

What's in it for you? Start with the paycheck! Our monthly compensation package is MXN $ 19,452.

 

Salary Base: MXN $ 15,000 (48 hrs p / week)

• Grocery voucher MXN $ 2,474.08

• Restaurant voucher MXN $ 1,979.32

  

Ready to take our service to the next level?

Apply today:   http://work.att.jobs/pb7

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