As a Bilingual Sales, Service and Retention Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.
Roles and Responsibilities:
• Ability to deal with a variety of customers.
• Ability to upsell products and services from AT&T
• Ability to explain and resolve complex billing issues
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate options to sell products to customers, toggle between 7-10 different software programs, take notes and create rapport with customers at the same time
• Build relationships and retain the customer
• Resolve the customer’s issue while on the phone to completion
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
• Need to be creative and innovative
Education and Qualifications:
Qualified candidate profile:
• Advanced English proficiency to communicate effectively
• Experience using a personal computer and Microsoft Office products is a must
• High school completion or one year of customer service/sales experience preferred
• Previous work in sales, collections or similar roles is an advantage.
• Schedule flexibility: Monday to Sunday from 7am to 10pm (considering time changes during summer and winter), and work on Mexico and USA Holidays
Base Salary: MXN$13,120 (40 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32
On our Sales, Service and Retention team, reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN.
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training (including benefits)
• Two days off per week
• Direct employment with AT&T (no outsourcing)
• We help you get to the call center easier, we now provide complementary transportation to our employees.
• If you have kids, you can also enjoy daycare discounts with the two daycares we’ve partnered with.
Apply today at http://work.att.jobs/mho
For more information, communication through whatsapp at 5569700070