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AT&T Bilingual Customer Service Representative – Sales, Service and Retention

AT&T

Publicado:
Publicado hace 23 días
Salario
De $13,120 a $17,573 bruto por mes
Tipo de puesto:

 As a Bilingual Sales, Service and Retention Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

 

Roles and Responsibilities: 
• Ability to deal with a variety of customers.
• Ability to upsell products and services from AT&T
• Ability to explain and resolve complex billing issues
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate options to sell products to customers, toggle between 7-10 different software programs, take notes and create rapport with customers at the same time
• Build relationships and retain the customer
• Resolve the customer’s issue while on the phone to completion
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift. 
• Need to be creative and innovative

 

Education and Qualifications: 
Qualified candidate profile: 
• Advanced English proficiency to communicate effectively 
• Experience using a personal computer and Microsoft Office products is a must 
• High school completion or one year of customer service/sales experience preferred
• Previous work in sales, collections or similar roles is an advantage. 
• Schedule flexibility: Monday to Sunday from 7am to 10pm (considering time changes during summer and winter), and work on Mexico and USA Holidays

Base Salary: MXN$13,120 (40 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

On our Sales, Service and Retention team, reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN. 

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards: 
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training (including benefits)
• Two days off per week
• Direct employment with AT&T (no outsourcing)
• We help you get to the call center easier, we now provide complementary transportation to our employees.
• If you have kids, you can also enjoy daycare discounts with the two daycares we’ve partnered with.

 

Apply today at http://work.att.jobs/khe

 

For more information, communication through whatsapp at 5569700070

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AT&T
Industria
Telecomunicaciones
Descripción
AT&T está forjando camino hacia el futuro, tanto para clientes, negocios y la industria en general. Estamos desarrollando nuevas tecnologías, facilitando la conectividad mundial. Hemos construido una gran compañía de comunicaciones y un excelente lugar para trabajar y desarrollarte. att.jobs/toreo
Ubicación
Ciudad de México, Distrito Federal