While our customers are browsing on our main brand cruise webpages, our agents will be live monitoring the times our members are online and what they are looking for, the purpose is to offer assistance via chat, find out what the member is looking for while generating engagement and interest in our cruise products, once that is done, they will intermediate with our sales task force and arrange a call back so the member can be assisted by our sales specialists. A properly generated lead, could potentially create a profitable sale.
Fast-paced environment, shifting priorities and other business changes.
Desk work 9+ hours a day. Working on computer, typing.
Telephone and e-mail communication.
Flexibility to work full time, 48 hours per week
Willingness to follow direction and work in a fast pace, changing environment.