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Trabaja en American Express
Gerente de Promoción
| Publicado |
04 de marzo de 2010 |
| País / Ciudad |
Mexico, Distrito Federal |
| Área |
Finanzas |
| Tipo de puesto |
Full-time |
| Sexo |
Indistinto |
| Vacantes |
1 |
| Salario |
No especificado
|
The main purpose of this position is to drive the execution of the new strategies to ensure a profitable Growth through New Customer Acquisition as to Retain and Advise New and Assigned Premium Customers.
Management and Leadership of Personal Sales and Telemarketing Agents to increase the Customer Base and AUM Portfolio though better profit of the card member base and referral channel
Assure the delivery of a broad range of operations for Customer Service and Attrition Control through Bank’s Operations and TSC (Telephone Service Center).
This Manager will focus on driving projects which build more flexible capabilities, improve the customer experience, and will also be responsible for representing the business oversight and management of initiatives in development with technology and operations.
Will work closely with Compliance, Relationship Management, Marketing, Operations and Technologies to ensure execution of projects and procedures
Extensive experience in Brokerage House
SKILLS
Manage the Personal Sales and Telemarketing Teams
Accountable for the New Customer Acquisition Targets
Sets and establishes clear objectives and targets for each channel and PS Agent Profile
Attrition Control, Maintaining and Increasing Customer Balances
Effective P&L management f. Creates and manages new procedures to improve Customer Experience
Takes the best advantage of card member bases through TMIK and PS to invest in BP
Coordinates with Marketing and Operations for Product and Service needs and requests
Sustain and Support of Compliance programs, continuous monitoring for KYC and Client Suitability
Personal Visits to Premium Customers for maintaining key customer relationships
Profitable Growth of AUM Portfolio
Sustain Productivity levels among PS & TMK Teams
Increase convention rates of card member bases
Customer Loyalty development by Delivering Extraordinary Customer Service and Advice
Improve Customer Experience through the New Value Proposition
Develop and Retain Strategic Talent
Experience in Financial Services and Products
People Management Skills: Leadership, Strong Self Drive, Results Orientation, capacity to work under pressure, team work, financial expertise
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