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Field Service Representative

Boeing

Publicado	12 de marzo de 2010
País / Ciudad	Mexico, Distrito Federal
Área	Comercial
Tipo de puesto	Full-time
Sexo	Indistinto
Vacantes	1
Salario	No especificado

This requisition is for an international, locally hired position. Candidates must be legally authorized to work in Mexico. Boeing will not seek immigration and labor sponsorship for any applicants; this is the responsibility of the job candidate.Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll.

• Provides on-site company representation and technical support to assigned customers in Mexico.

• Initiates corrective actions to ensure customer satisfaction with company products and services.

• Utilizes multi-disciplined technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective actions.

• Understands airline customer expectations and assists the customer in interpreting and using support data and documents, provides technical on-the-job training, and acts as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.

• Works unsupervised for extended periods of time in a wide variety of cultural and economic environments.

• Develops excellent relationships across multiple organizations and with all levels of airline customer and company personnel to ensure customer satisfaction with company products and services.

• Provides technical and operational product data to in-plant organizations.

• Travel may be required for new employee training and throughout as needed. Competencies Prefer five years’ relevant experience within the airline industry. Complete understanding and application of product engineering design, maintenance principles, theories and concepts in the commercial airplane field with general knowledge of other related disciplines is essential. Innovative, thorough and practical problem-solving skills are critical to your success in this job.

Must have excellent communication skills, both verbal and written. Must be computer literate. Fluent in written and spoken English and Spanish. Proven ability to serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction.Must be a team player, working with company airline customers, suppliers, company home organizations, as well as other Field Service Representatives and Associates.

Occasional domestic and international travel may be required. Must be willing to work at any hour; any length of time; i.e., on-call 24 hours per day, 7 days per week, as the job requires. Must exhibit a high level of honesty and integrity. A qualified candidate must have proven experience working in the airline maintenance and operational environment.

Strong engineering background and knowledge of airline line and/or overhaul maintenance is required. A qualified candidate must be an excellent communicator, able to work under pressure, and be comfortable working ALL aspects of airline customer support; i.e. from handling emergency technical problems, to coordinating on-site support visits, social functions, etc.Education Bachelor’s degree (or higher) preferred in Aerospace Engineering and/or Technology. Regulatory, Avionics or Airframe/Powerplant licenses desirable.Security Clearance Requirements: No security clearance required

Other Job Information

This requisition is for an international, locally hired position. Candidates must be legally authorized to work in Mexico. Boeing will not seek immigration and labor sponsorship for any applicants; this is the responsibility of the job candidate. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payrol

Información sobre la empresa