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Bilingual Customer Service Executive

Confidencial

Lugar de Trabajo:
Publicado:
Publicado hace 69 días
Salario
No especificado
Tipo de puesto:
Área:

 

Requirements

 

Age: 25 to 30

Gender: Female or Male

Bachelor's degree on communication, management, administration of tourism enterprises.

90 % Bilingual

 

 Main Role

 

The community associate in conjunction with the rest of the centre team plays a key role in delivering an exceptional professional and friendly service to all business centre customer, visitors and prospective clients.

 

The CA is an extension of our clients business ensuring that they are able to concentrate on their work, while we manage their office needs

 

Key Areas of Responsibility

 

First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service

 

Responsible for the day to day running of the centre and providing services including:

 

Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business

 

Managing meeting room booking system

 

Preparing offices for move-in/ move-outs

 

Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries

 

Resetting Meeting Rooms to accommodate bookings

 

Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies,

 

Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times

 

Ensure continual upkeep and standards of business centre to include offices, meeting rooms and communal areas

 

Contributes to the overall revenue of the centre by identifying opportunities to promote Regus products and services

 

Duties may vary depending on centre needs

 

Key Skills and Experience & Competencies

 

 

Exceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations

 

Effective and professional communication skills in both local language and English (written and oral)

 

Solid organisational skills, including the ability to prioritise and multi task in a demanding environment

 

Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations.

 

Ability to operate basic office equipment

 

Competencies

 

Ability to build and maintain strong working relationships

 

Embraces Change

 

Takes Ownership and uses initiative

 

Good Communicator

 

Team Player

 

Resilient

 

 

 

We offer:

 

Work from Monday to Friday

Fixed Salary

Work schedule from 8:15 am  to 6:00 pm

All employee benefits according to the Mexican Federal Labor Law

 

Place of work  Monterrey Nuevo León

 

                         

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