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Bilingual Customer Service Executive


Lugar de Trabajo:
Publicado hace 281 días
No especificado
Tipo de puesto:




Age: 25 to 30

Gender: Female or Male

Bachelor's degree on communication, management, administration of tourism enterprises.

90 % Bilingual


 Main Role


The community associate in conjunction with the rest of the centre team plays a key role in delivering an exceptional professional and friendly service to all business centre customer, visitors and prospective clients.


The CA is an extension of our clients business ensuring that they are able to concentrate on their work, while we manage their office needs


Key Areas of Responsibility


First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service


Responsible for the day to day running of the centre and providing services including:


Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business


Managing meeting room booking system


Preparing offices for move-in/ move-outs


Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries


Resetting Meeting Rooms to accommodate bookings


Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies,


Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times


Ensure continual upkeep and standards of business centre to include offices, meeting rooms and communal areas


Contributes to the overall revenue of the centre by identifying opportunities to promote Regus products and services


Duties may vary depending on centre needs


Key Skills and Experience & Competencies



Exceptional Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations


Effective and professional communication skills in both local language and English (written and oral)


Solid organisational skills, including the ability to prioritise and multi task in a demanding environment


Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations.


Ability to operate basic office equipment




Ability to build and maintain strong working relationships


Embraces Change


Takes Ownership and uses initiative


Good Communicator


Team Player






We offer:


Work from Monday to Friday

Fixed Salary

Work schedule from 8:15 am  to 6:00 pm

All employee benefits according to the Mexican Federal Labor Law


Place of work  Monterrey Nuevo León



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