Application Management Specialist

Microsoft Exchange/ Active Directory/ VM Ware Junior Specialist

Job Requirements

Experience Troubleshooting Microsoft Exchange/ Active Directory/ VM Ware

• Help desk entry level specialist for incidents
• Manage trouble ticket resolution
• Offers limited systems recommendations for defined business needs.
• Creates documentation on all programming work.
• Follows standard practices and procedures.
• Duties and tasks are routine and standardized.
• Manages work tasks based on input from senior analysts.B
• Basic understanding of application configuration, maintenance and support.
• Basic knowledge of client/server networks.
• Ability to troubleshoot and resolve standard issues and identify the need to escalate issues
• Basic understanding of key business drivers of technology decisions.
• Ability to effectively communicate business issues to the appropriate level.

Qualifications:

• Bachelor degree in IT related topics (preferably)
• 0 to 2 years of experience in related functions
• Experience in Active Directory, MS Exchange and VMWare technologies (0-2 Years of Experience)
• Capacity to identify issues that are out of his level of competence to escalate the issues to the Senior Specialist.
• Ability to manage customer relations
• Availability to switch shifts (need to cover 7x24x365)
• Technical English required 

 To apply, please go to: http://www1.la.dell.com/content/topics/global.aspx/corp/careers/jobsearch/default?c=mx&l=es&s=corp#top&scr=JB11563