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Trabaja en Dell Computer
Application Management Analyst
| Publicado |
03 de julio de 2009 |
| País / Ciudad |
Mexico, Distrito Federal |
| Área |
Tecnologia / Sistemas |
| Tipo de puesto |
Full-time |
| Sexo |
Indistinto |
| Vacantes |
1 |
| Salario |
No especificado
|
Microsoft Exchange/ Active Directory/ VM Ware Senior Specialist
Job Requirements
- Help desk Senior level specialist for incidents
- Manage trouble ticket resolution
- Offers limited systems recommendations for defined business needs.
- Creates documentation on all programming work.
- Follows standard practices and procedures.
- Duties and tasks are routine and standardized.
- Manages work tasks based on input from Help Desk Manager
- Fully understanding of application configuration, maintenance and support.
- Fully knowledge of client/server networks.
- Ability to troubleshoot and resolve standard issues and identify the need to escalate issues
- Fully understanding of key business drivers of technology decisions.
- Ability to effectively communicate business issues to the appropriate level.
- Responsible to accomplish SLA's, maintaining collaborative environment up and running 7x24x365
Qualifications
- Bachelor degree in IT related topics
- 2 to 6 years of experience in related functions
- Experience in Active Directory, MS Exchange and VMWare technologies (2-6 Years of Experience)
- Capacity to identify issues that are out of his level of competence to escalate the issues to the Help Desk Manager and aplication vendor
- Ability to manage customer relations
- Technical English required
To apply, please go to: http://www1.la.dell.com/content/topics/global.aspx/corp/careers/jobsearch/default?c=mx&l=es&s=corp#top&scr=JB11563
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