CUSTOMER SERVICE nVision Global 28 dic

nVision Global is a premier global provider of logistics related services include Freight Bill Audit and Payment, Loss & Damage Cargo Claims, Logistics Management Services. We offer global supply chain solutions. We are a seeking qualified people to join our global team in our newly established Monterrey location.   

Responsibilities:

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  Establishes customer service relations with assigned client(s).

  
  


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  Participates in the implementation process of new customers.

  
  


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  Reviews and familiarizes self with the client's business rules. Recommends changes when/if needed.

  
  


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  Responsible for maintaining the customer's business rules and ensuring they are up to date.

  
  


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  Reviews customer's bills in resolution status and approves for posting to the customer resolution site.

  
  


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  Assists customers with daily concerns, questions, and needs through email and/or phone.

  
  


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  Contacts each assigned customer on a weekly basis, after their close, to address any questions/issues.

  
  


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  Maintains and open action item list spreadsheet for any issues/concerns of each customer assigned.

  
  


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  Assists the operations team and new customer service associates with questions pertaining to their assigned customers.

  
  


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  Communicates changes to Department Heads.

  
  


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  Pulls, and analyzes reports upon customer request.

  
  


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  Provides questions/topics to customer service lead associates for weekly training session.

  
  


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  Maintains/tracks errors on a spreadsheet related to assigned customers

  
  


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  Trains customers on the NVSCS application and iTools.

  
  


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  Performs other duties and responsibilities as required or requested.

  
  

Qualifications:

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  Experience with MS Office applications, PDF software, and general windows-based applications.

  
  


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  Work requires continual attention to detail.

  
  


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  Understanding of the transportation industry, specifically freight bill processing.

  
  


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  Strong verbal and written communication skills.

  
  


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  Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

  
  


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  Bilingual (English and Spanish)

  
  


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  College Degree is a must

  
  

Please send your resume`/ CV in both English and Spanish to careers.monterrey@nvisionglobal.com. To learn more about our company, please visit: http://www.nvisionglobal.com/.