Field Engineer GE International 24 sep

País/Ciudad:
México, Distrito Federal, Distrito Ferderal
Área:
Otra
Tipo de puesto:
Tiempo Completo
Sexo:
Indistinto
Vacantes:
1
Salario:
No Especificado
Descripción del aviso de empleo:
Responsibilities

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence.



Key Responsibilities/essential functions include:

* Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

* Completing Preventative Maintenance and Functional Management Inspections.

* Ordering and managing repair parts cycle times.

* Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

* Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

* Maintaining tools and test equipment properly and ensuring they are calibrated.

* Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.

* Managing vendors' service delivery processes in compliance with GE Healthcare policies.

* Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

* Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

* Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

* May include training of clinical staff on designated equipment.



Some Quality Specific Goals include:

* Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

* Complete all planned Quality & Compliance training within the defined deadlines

* Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.



Qualifications

* Bachelor's Degree level or equivalent.

* Technical analytical skills.

* Experience interfacing with both internal team members and external customers as part of a solution based service process.

* Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

* Experience troubleshooting and responding to customer concerns.

* Profiency in English.

* Ability to work independently with minimum direction.

* High work standards and quality.

* Initiative and motivation.

* Plans and organizes work effectively.

* Excellent communications, listening and interpersonal skills.

* Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.


Desired

* Previous experience in Magnetic Resonance

* Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area

* Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

* Six Sigma trained/certified

* Change agent and process oriented.

* 2-4 years Field Services experience.

General

GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare's expertise in medical imaging and information technologies, medical diagnostics, patient monitoring and life support systems, disease research, drug discovery, and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients.

GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases
Este aviso está cerrado. Ya no puedes enviar tu CV al mismo.
Empresa:
GE International
Industria:
Salud
Descripción de la empresa:
.

Como armar tu CV si nunca trabajaste
 
Refleja tus intereses, habilidades y fortalezas 
 
Destaca logros académicos obtenidos en la Universidad 
 
Detalla los cursos, seminarios, talleres realizados 
 
Menciona trabajos voluntarios, comunitarios o emprendimientos personales  
 
Menciona los deportes que practicas 
 
Cuenta sobre tus hobbies  
 
Detalla los idiomas que manejas  
 


Volver a la página anterior