Publications Specialist-Robohelp ACS Business Process Solutions de México 13 ago

ACS, a global FORTUNE 500 company with 62,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients.

**This position can be potentially located anywhere in the U.S. Schaumburg, IL or Cary, NC are preferred. **

An intermediate-level professional, the Robohelp (RH) Content Developer is a fully qualified individual producer who applies a broad knowledge of technical writing expertise to the creation of RoboHelp content. Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex client implementations) and perform a full range of content development activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, and operating with only general supervision. May provide occasional functional guidance to less experienced staff. Incumbents are responsible for the design and development of Robohelp content.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:


Responsible for the development and preparation of documentation of HR concepts, business processes, policies, procedures, client information, and software systems for end-user documentation published in RoboHelp Office (version X5 or later). End users of the documentation include customer service representatives, transaction processors, and managers.

May work with end-users to ensure usability; may work with instructional developers to integrate content into training programs, and integrate training materials into RH.

Occasionally, may provide guidance and assist in training of less experienced staff.

Maintains state-of-the-art knowledge and compiles information for future recommendations.


Education and Typical Years of Experience:Bachelorâ€^TMs degree in a related field or equivalent work experience.

Minimum 3-5 years of progressively responsible related technical writing experience utilizing Robohelp software.
Specific Requirements:Specific Requirements:

Must have experience writing technical documentation, work instructions, FAQs, user manuals, business process documentation or training materials; taking difficult information and writing for the end-user in mind. On-line help writing preferred for a service center environment.
Experience

Ability to work with subject-matter experts to pull content together in an easy-to-understand format for the end-user. Strong interpretation skills.

Ability to work well with all levels of personnel.

Must be highly detailed-oriented with strong analytical skills.

Strong communication skills, both written and verbal.

Adobe Captivate software experience helpful.

PLEASE SEND YOUR RESUME TO belen.aguirre@acs-inc.com