Unix Sr. Analyst ACS Business Process Solutions de México 13 ago

ACS, a global FORTUNE 500 company with 62,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients.

REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*

Provides technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users.

Develops detailed documentation including the use of flowcharts, project specifications, diagrams to define user requirements and ACS processes and procedures.

Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.

Consults with end user to identify current operations procedures and clarify program objectives.

Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.

Provides input during client strategic planning as required as part of technical expertise.

May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.

Maintain expert level industry/technical knowledge base and facilitates/maintains industry relationships.

Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems.

Frequently communicates with customers and ACS end-users by phone, e-mail, and/or in-person.

Specific responsibilities include:

- Unix administration functions within a mission critical customer environment
- Problem resolution within contractual time constraints
- Utilization reporting and performance monitoring / tuning
- Technical consulting on server solutions to customer application developers, database administrators, and others
- Installation and configuration of new hardware, operating systems, and server management software products
- Creation of operational procedures and documentation

Specific requirements for Unix administrators located remotely from the Northwest Service Center include:

- Normal (day shift) work schedule at remote location
- First contact for problem resolution and urgent system administration requests during normal work hours (off-shift hours at NWSC); includes escalation to other ACS teams as required
- Team meetings and customer meetings may require participation by telephone during off shift hours at remote location
- Activities scheduled at customer convenience (such as patching) may require periodic off shift work at remote location Education and Typical Years of Experience:A Bachelor's degree in a related technical field or equivalent work experience.

Minimum 5-7 years of progressively responsible related technical experience, including at least 3 years Unix server administration experience in a large-scale computer/systems environment.

Proficiency using personal computer and associated applications including Microsoft Office and Outlook. Specific Requirements:5-7 years Sun Solaris support, 5.6, 5.8, 5.9 5.10, Enterprise level support, Zones and containers experience

***Please send your resume to jessica.gomez@acs-inc.com***